Genesys Cloud - Main

Hi All,

I am trying to get a decision to work in Architect but cannot get it correct.  I have the caller inputting a 3 digit number but would like to limit the number to a certain range such as between 100-199, so am setting a decision to check this.  However I cannot get the expression to function correctly, does anyone know the best way to do this or an example expression?

Thanks Luke
#ArchitectureandDesign
#Routing(ACD/IVR)
#SystemAdministration

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Luke Mitchell
G3 Comms Ltd
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Hi @Luke Mitchell

First, in your Collect Input action make sure that you have set exactly 3 digit under Numeric Input section.
Then, you can use this expression inside a Decision block to check the range you mentioned : 

Flow.record2 >= "100" and Flow.record2 <= "199"


where FLow.record2 : is the variable used to collect the user input.


I have designed a task in Architect and tested it and it works as you expected.

Below, a screenshot of what I just described.

As you can see, I added a loop and as long as the decision is not verified, I loop 3 times and if the user input is within the range [100,199] , I exit the loop and continue the rest of my call flow.

Hope it helps




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Charaf Eddine Chemlal
NTT France
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Great thank you Charaf, that worked perfectly!

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Luke Mitchell
G3 Comms Ltd
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Original Message:
Sent: 03-02-2020 08:36
From: Charaf Eddine Chemlal
Subject: Architect Decision - Included in range

Hi @Luke Mitchell

First, in your Collect Input action make sure that you have set exactly 3 digit under Numeric Input section.
Then, you can use this expression inside a Decision block to check the range you mentioned :

Flow.record2 >= "100" and Flow.record2 <= "199"


where FLow.record2 : is the variable used to collect the user input.


I have designed a task in Architect and tested it and it works as you expected.

Below, a screenshot of what I just described.

As you can see, I added a loop and as long as the decision is not verified, I loop 3 times and if the user input is within the range [100,199] , I exit the loop and continue the rest of my call flow.

Hope it helps

CHARAF

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Charaf Eddine Chemlal
NTT France
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