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  • 1.  Architect - Digital Bot Flow TO Digital Bot Flow

    Posted 09-11-2024 09:00
    No replies, thread closed.

    Hi!

    I have a chatbot configured with an Inbound Message that then forwards to one of two Digital Bot Flows depending on the language.
     
    Is it possible to call a Digital Bot Flow inside another Digital Bot Flow?
     
    I can only find the possibility of calling a Digital Call Flow from an Inbound Message Flow.
     
    Thanks in advanced

    #ConversationalAI(Bots,AgentAssist,etc.)
    #DigitalChannels


  • 2.  RE: Architect - Digital Bot Flow TO Digital Bot Flow

    Posted 09-11-2024 09:46
    No replies, thread closed.

    No



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    Melissa Bailey
    Genesys - Employees
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  • 3.  RE: Architect - Digital Bot Flow TO Digital Bot Flow
    Best Answer

    Posted 09-11-2024 11:38
    No replies, thread closed.

    Correct. You have the possibility of creating endless loops and problems of error control. 

    I would strongly suggest you use the messaging flow to orchestrate calling smaller bots that only handle NLU et al.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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