Genesys Cloud - Main

Hi everybody,

is there any reason that in ARCHITECT -> LOGICAL -> SWITCH , there are only 3 cases?

Is it possible to have more cases inside?

I need to dispatch calls for called address and I have plenty of them

Any help is appreciated.

Thanks

Stefano

Hello Stefano,

This is a feature request being discussed by our product teams. It is set to 3 due to some limitations.

As a work around you can add add multiple switches to cover all your cases. The 1st switch will handle the 1st 3 cases, then add a 2nd switch under the Default case to handle the next 3, and so on until you have enough.

Thanks,

Chad