Genesys Cloud - Main

Hi guys, 

I think this will be a basic question for anyone well-skilled in Architect, but I'm struggling to get a loop function working like I want it to. 

Ideally I want this flow to present a number of options, and if none is selected, to loop back to the options and go through them again (as per the red line on the image) to save having to set them all up a second time in the flow.

However, the loop I've put in place seems to simply drop down to the final Disconnect, without looping back at all. I can't seem to find any details instructions on the use of this feature on the Resource Centre or in the documentation for the Advanced Architect Course.

I'd also love some guidance on what is meant to be entered in the 'Current Index Data Name' field for the Loop task. 

Hi guys, 

I think this will be a basic question for anyone well-skilled in Architect, but I'm struggling to get a loop function working like I want it to. 

Ideally I want this flow to present a number of options, and if none is selected, to loop back to the options and go through them again (as per the red line on the image) to save having to set them all up a second time in the flow.

However, the loop I've put in place seems to simply drop down to the final Disconnect, without looping back at all. I can't seem to find any details instructions on the use of this feature on the Resource Centre or in the documentation for the Advanced Architect Course.

I'd also love some guidance on what is meant to be entered in the 'Current Index Data Name' field for the Loop task. 

Set the Loop count to the number of time you want it loop.


Hope this helps

Todd

Hi guys, 

I think this will be a basic question for anyone well-skilled in Architect, but I'm struggling to get a loop function working like I want it to. 

Ideally I want this flow to present a number of options, and if none is selected, to loop back to the options and go through them again (as per the red line on the image) to save having to set them all up a second time in the flow.

However, the loop I've put in place seems to simply drop down to the final Disconnect, without looping back at all. I can't seem to find any details instructions on the use of this feature on the Resource Centre or in the documentation for the Advanced Architect Course.

I'd also love some guidance on what is meant to be entered in the 'Current Index Data Name' field for the Loop task.