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Hello,

Does anybody have experience or suggestions on how to handle double backslashes when surfacing a knowledge article in a digital bot flow?

For example: I have several articles that reference mapping of network paths or printers in this format: \\server\folder or \\printserver\printername.

These appear correctly when the knowledge article is surfaced in from the knowledge library but if surfaced from the bot, it will render as \server\folder or \printserver\printername.

Thanks for any insight!

Hi Nicole,

Interesting issue. I haven't come across this before, but it looks like the Digital Bot may be treating the leading double backslash as an escape sequence when rendering the response.

Just out of curiosity, have you tried escaping the path with additional backslashes (for example, \\\\server\\folder) to see if it preserves the UNC path when rendered by the bot?

I'd be interested to know whether that changes the output, or if the bot still normalizes it to a single leading backslash.