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  • 1.  Archive Job stuck in READY state (/api/v2/recording/jobs)

    Posted 07-21-2025 22:46
    No replies, thread closed.
    Hi Community,
     
    I created a recording archive job via API (/api/v2/recording/jobs) but the job has been stuck in "READY" state for several days with no progress.
     
    Request Body:
    {
      "action": "ARCHIVE",
      "conversationQuery": {
        "interval": "2022-07-31T16:00:00.000Z/2022-08-09T16:00:00.000Z",
        "order": "asc",
        "orderBy": "conversationStart"
      },
      "actionDate": "2025-07-21T01:30:00.000Z"
    }
    However, this job is also stuck in "READY" state with percentProgress: 0.
    We need to archive old recordings to free up storage space.
    Has anyone experienced the same issue? Is there any known delay or workaround?
    Thanks in advance!

    #API/Integrations
    #Telephony

    ------------------------------
    AntonyLo Lo
    ------------------------------


  • 2.  RE: Archive Job stuck in READY state (/api/v2/recording/jobs)

    Posted 07-22-2025 13:53
    No replies, thread closed.

    Hello,

    Is this still stuck in the "READY" state or has the job completed?



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------



  • 3.  RE: Archive Job stuck in READY state (/api/v2/recording/jobs)
    Best Answer

    Posted 07-22-2025 21:20
    No replies, thread closed.
    Hi,
     
    I've realized that after creating the archive job via POST /api/v2/recording/jobs, I didn't trigger it using the PUT API to move the job out of the "READY" state.
     
    After sending the following request to start the job
    The job started processing successfully and completed as expected.
     
    Reference:
    PUT /api/v2/recording/jobs/{jobId} – Genesys Developer Center


    ------------------------------
    AntonyLo Lo
    ------------------------------

    Original Message


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