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  • 1.  Archived Voice Recordings and Associated Transcripts

    Posted 21 days ago

    Hi All,

    I want to fetch the already archived voice recordings and the associated transcript and upload it to S3 bucket. So, need to know how I can achieve this?
    I tried the following API "P    ut /api/v2/conversations/{conversationId}/recordings/{recordingId}" to update the archive date, but it is not working. Can we update the archive date for an already archived recording?
    Or is there any API to bulk restore the recordings?


    #DataActions
    #Integrations
    #PlatformAPI
    #PlatformSDK

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    Thanks,
    Payal Sharma
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  • 2.  RE: Archived Voice Recordings and Associated Transcripts

    Posted 20 days ago
    Edited by Jeroen van der Sandt 20 days ago

    Hi Payal,

    I believe you will need to restore the recordings first before you can move them. You can find a more information in this thread: Restore Archive Recordings Permanently | Genesys Cloud - Developer Community!


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    Jeroen van der Sandt
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    Original Message


  • 3.  RE: Archived Voice Recordings and Associated Transcripts

    Posted 20 days ago

    I tried to run the API Put /api/v2/conversations/{conversationId}/recordings/{recordingId} but it is not updating the archive date on the interaction. Not sure if this API will work for already archived recordings or not. Can anyone please let me know?



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    Payal Sharma
    Team Leader
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    Original Message


  • 4.  RE: Archived Voice Recordings and Associated Transcripts

    Posted 20 days ago

    I also found out that we can fetch the archived voice recordings using the following API : post /api/v2/recording/jobs.

    But since I have never tested this, I am not sure, if this can fetch the archived recordings for an interval. Can anyone please confirm if this is doable?



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    Payal Sharma
    Team Leader
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    Original Message


  • 5.  RE: Archived Voice Recordings and Associated Transcripts

    Posted 20 days ago

    you'll need to work with Genesys support to make the recordings accessible from archive.  Then the path that you tried should likely work.



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    Bob Hall
    .
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    Original Message


  • 6.  RE: Archived Voice Recordings and Associated Transcripts

    Posted 20 days ago

    Yes, we can export bulk recordings through script, please log support ticket and ask them to create script for it.



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    Nitin Patil
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    Original Message


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