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  • 1.  Archived Voice Recordings and Associated Transcripts

    Posted yesterday

    Hi All,

    I want to fetch the already archived voice recordings and the associated transcript and upload it to S3 bucket. So, need to know how I can achieve this?
    I tried the following API "P    ut /api/v2/conversations/{conversationId}/recordings/{recordingId}" to update the archive date, but it is not working. Can we update the archive date for an already archived recording?
    Or is there any API to bulk restore the recordings?


    #DataActions
    #Integrations
    #PlatformAPI
    #PlatformSDK

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    Thanks,
    Payal Sharma
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  • 2.  RE: Archived Voice Recordings and Associated Transcripts

    Posted 8 hours ago
    Edited by Jeroen van der Sandt 8 hours ago

    Hi Payal,

    I believe you will need to restore the recordings first before you can move them. You can find a more information in this thread: Restore Archive Recordings Permanently | Genesys Cloud - Developer Community!


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    Jeroen van der Sandt
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    Original Message


  • 3.  RE: Archived Voice Recordings and Associated Transcripts

    Posted 4 hours ago

    you'll need to work with Genesys support to make the recordings accessible from archive.  Then the path that you tried should likely work.



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    Bob Hall
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    Original Message


  • 4.  RE: Archived Voice Recordings and Associated Transcripts

    Posted 3 hours ago

    Yes, we can export bulk recordings through script, please log support ticket and ask them to create script for it.



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    Nitin Patil
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    Original Message


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