I also found out that we can fetch the archived voice recordings using the following API : post /api/v2/recording/jobs.
But since I have never tested this, I am not sure, if this can fetch the archived recordings for an interval. Can anyone please confirm if this is doable?
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Payal Sharma
Team Leader
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Original Message:
Sent: 03-25-2026 14:43
From: Payal Sharma
Subject: Archived Voice Recordings and Associated Transcripts
I tried to run the API Put /api/v2/conversations/{conversationId}/recordings/{recordingId} but it is not updating the archive date on the interaction. Not sure if this API will work for already archived recordings or not. Can anyone please let me know?
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Payal Sharma
Team Leader
Original Message:
Sent: 03-25-2026 04:13
From: Jeroen van der Sandt
Subject: Archived Voice Recordings and Associated Transcripts
Hi Payal,
I believe you will need to restore the recordings first before you can move them. You can find a more information in this thread: Restore Archive Recordings Permanently | Genesys Cloud - Developer Community!
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Jeroen van der Sandt
Original Message:
Sent: 03-24-2026 12:03
From: Payal Sharma
Subject: Archived Voice Recordings and Associated Transcripts
Hi All,
I want to fetch the already archived voice recordings and the associated transcript and upload it to S3 bucket. So, need to know how I can achieve this?
I tried the following API "Put /api/v2/conversations/{conversationId}/recordings/{recordingId}" to update the archive date, but it is not working. Can we update the archive date for an already archived recording?
Or is there any API to bulk restore the recordings?
#DataActions
#Integrations
#PlatformAPI
#PlatformSDK
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Thanks,
Payal Sharma
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