Shivani_m | 2024-01-12 15:41:16 UTC | #1
Currently Genesys provided API to get transcripts after completion of interaction.
https://developer.genesys.cloud/analyticsdatamanagement/speechtextanalytics/voice-transcript-guide
Is there any API available to fetch live(near by) transcripts?
IntegrationsRUs | 2024-01-12 23:21:52 UTC | #2
Through use of the transcription notification resource, you can receive real-time notifications of transcribed communication. It is relatively close to real-time, within two seconds.
https://developer.genesys.cloud/analyticsdatamanagement/speechtextanalytics/transcription-notifications
system | 2024-02-12 23:22:08 UTC | #3
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