Genesys Cloud - Main

Hi 

I would like to change all users' email address at once.

I tried to import csv file that contains existing user's name and new email address,

but this resulted in creating new user, not updating the existing user's email address.

Does anyone know any ways to update all users' email addoress at once?

Do we have to change user's profile one by one?

#SystemAdministration

------------------------------
哲朗 藤澤
TSUZUKI DENKI CO LTD
------------------------------

Hi 哲朗 藤澤 - 

There is no way to do this in the UI.  And I don't see any "bulk" API requests that would perform this function either.  As it stands today, the only way to do this is going to be to use the API.

You could pull the list of users in your org using GET  /api/v2/users.  Loop through the return form that API call, and for every user GUID, execute PATCH  /api/v2/users/{userId} to update the email.

Thanks,
Trent.

------------------------------
Trent Vance
TTEC Digital, LLC fka Avtex Solutions, LLC
------------------------------