Workforce Engagement Management

Hi everyone!  We're looking to connect with customers who are seeing strong results using Automated Quality Assurance (QA) and Speech & Text Analytics (STA). If you've had success and would be open to sharing best practices or having a quick conversation with another customer (and earning advocacy points!), I'd love to hear from you.

#QualityEvaluations
#SpeechandTextAnalytics

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Erica Heil
Global Reference Program Manager
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Hi Erica, thanks for the post.

I've shared a community article that highlights strong results using Automated QA (AI Scoring) combined with Speech & Text Analytics in a high-volume operation. It covers outcomes, metrics, and key best practices from real production usage.

Happy to connect, share learnings, or have a quick conversation with other customers if helpful.

Post for reference:
https://community.genesys.com/discussion/transforming-quality-management-with-ai-scoring-in-a-high-volume-operation-1

Thanks!

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Mateus Nunes
Tech Leader Of CX at Solve4ME
Brazil
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