Genesys Cloud - Main

Hello, I am starting to explore intents and we currently use a bot to collect feedback into various slots. Most of the slots currently use the builtin:any slot type.  When I try to assign an intent to a slot, I am unable to assign it to any slot that uses this slot type.  Can anyone explain why this is the case and how you get around it?  If we want the user to enter their info into a slot in a way that allows them to use their own words, I'm not sure what other slot type to use.

#ConversationalAI(Bots,AgentAssist,etc.)

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Marty Hand
National Domestic Violence Hotline
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The Any slot could be used for single words.  I have not had success with multiple strings.  As for me, I usually use a REGEX with ^.*$ and sometimes NO_HINT to capture pretty much anything they say.  It is dependent on the timeout of the ask for slot.  

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 07-26-2023 14:42
From: Marty Hand
Subject: Assign slot to intent for slot type builtin:any

Hello, I am starting to explore intents and we currently use a bot to collect feedback into various slots. Most of the slots currently use the builtin:any slot type.  When I try to assign an intent to a slot, I am unable to assign it to any slot that uses this slot type.  Can anyone explain why this is the case and how you get around it?  If we want the user to enter their info into a slot in a way that allows them to use their own words, I'm not sure what other slot type to use.

#ConversationalAI(Bots,AgentAssist,etc.)

------------------------------
Marty Hand
National Domestic Violence Hotline
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