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Assigned to Other - How can you see who assigned?

  • 1.  Assigned to Other - How can you see who assigned?

    Posted 4 hours ago

    Hello! For voice calls, I am trying to determine who is using the "assign to other" feature in queue activity which sends a call to a specific user. Does anyone know where I can locate this info? 


    #Intraday,Shrinkage,Adherence
    #RealTimeMonitoring
    #Tracking

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    Shannon Hellner
    WFM manager
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