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  • 1.  Assigned to Other - How can you see who assigned?

    Posted 12 days ago

    Hello! For voice calls, I am trying to determine who is using the "assign to other" feature in queue activity which sends a call to a specific user. Does anyone know where I can locate this info? 


    #Intraday,Shrinkage,Adherence
    #RealTimeMonitoring
    #Tracking

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    Shannon Hellner
    WFM manager
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  • 2.  RE: Assigned to Other - How can you see who assigned?
    Best Answer

    Posted 11 days ago
    Edited by Shannon Hellner 4 days ago

    Greetings Shannon! If I understand your question correctly, this should tell you what you need to know about who manually assigned a waiting interaction:

    This coupled with setting the "Routing Used" to "Manual" will help you narrow things down even more:

    Documentation: https://help.mypurecloud.com/articles/consolidated-view-of-available-columns-in-performance-views/



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    Brian T. Jones | Ascension | Senior Specialist - Technology
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    Original Message


  • 3.  RE: Assigned to Other - How can you see who assigned?

    Posted 4 days ago

    Thank you Brian!!



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    Shannon Hellner
    WFM manager
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    Original Message


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