Genesys Cloud - Main

HI All

I am struggling to find how we assign a few types of permissions;

1 - An agent can access their own call recordings
2 - An agent can access their own chat conversation details to add to a CRM
3 - An Agent+ that can access all call recordings
4 - An agent+ that can access all chat history

Any pointers would be fantastic

Thanks
#Ask Me Anything (AMA)
#SystemAdministration

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Steve Wright
Pfizer Inc.
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For agent interactions  we created a role with the following - see screen shot

Then you have to edit every condition with 
Condition type: user
Operator: equals
Value: current user

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Monique
System Administrator
Messer LLC
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