Genesys Cloud - Main

i can share what we did:

roles: vfAgent and vfAgentManager

divisions:message, Z2_PD, ST_MI

The following example about role field in the csv

.....,"vfAgent:[message;Z2_PD;ST_MI],vfAgentManager:[Z2_PD;ST_MI]",.....

it works fine

@Enrico Preite  Thanks for the quick response!

A couple clarifying questions:

1. do any of your division or Roles names  have a "space" in them?
2.  is there a space before or after the comma, semi-colon, colon or square bracket?   I used a space after each delimiter, maybe that is my problem?

Thank you for your experience

i can share what we did:

roles: vfAgent and vfAgentManager

divisions:message, Z2_PD, ST_MI

The following example about role field in the csv

.....,"vfAgent:[message;Z2_PD;ST_MI],vfAgentManager:[Z2_PD;ST_MI]",.....

it works fine

Pete,

As a general principle, I try to avoid spaces in names for anything (Variables, Participant Data Attributes, Queues, Roles, Files, etc.) I tend to find that having spaces can confuse some systems and you end up having to put quotation marks around things, which then causes other issues and so on. (Especially when trying to access thing programmatically, or using scripts.)

I either recommend CamelCase or Using_Underscores 😜

@Enrico Preite  Thanks for the quick response!

A couple clarifying questions:

1. do any of your division or Roles names  have a "space" in them?
2.  is there a space before or after the comma, semi-colon, colon or square bracket?   I used a space after each delimiter, maybe that is my problem?

Thank you for your experience

i can share what we did:

roles: vfAgent and vfAgentManager

divisions:message, Z2_PD, ST_MI

The following example about role field in the csv

.....,"vfAgent:[message;Z2_PD;ST_MI],vfAgentManager:[Z2_PD;ST_MI]",.....

it works fine

Paul,

I could Not agree more!   Habits  from the old days, when filenames could only be 8 characters long with no special characters, no spaces.

My concern is with many of the Genesys Defaults "Roles" have spaces in their names.

Pete,

As a general principle, I try to avoid spaces in names for anything (Variables, Participant Data Attributes, Queues, Roles, Files, etc.) I tend to find that having spaces can confuse some systems and you end up having to put quotation marks around things, which then causes other issues and so on. (Especially when trying to access thing programmatically, or using scripts.)

I either recommend CamelCase or Using_Underscores 😜

@Enrico Preite  Thanks for the quick response!

A couple clarifying questions:

1. do any of your division or Roles names  have a "space" in them?
2.  is there a space before or after the comma, semi-colon, colon or square bracket?   I used a space after each delimiter, maybe that is my problem?

Thank you for your experience

i can share what we did:

roles: vfAgent and vfAgentManager

divisions:message, Z2_PD, ST_MI

The following example about role field in the csv

.....,"vfAgent:[message;Z2_PD;ST_MI],vfAgentManager:[Z2_PD;ST_MI]",.....

it works fine

You are right!

i tried on my enviroment. The following row works fine:

name,email,phone_work,extension,title,department,email_manager,location_work,roles_divisions,queues,division,skills,hire_date
TEST,test@test.com,,,,,,,"vfConfigManager: [message;test 1],AI Agent: [message;test 1]",,test 1,,

Paul,

I could Not agree more!   Habits  from the old days, when filenames could only be 8 characters long with no special characters, no spaces.

My concern is with many of the Genesys Defaults "Roles" have spaces in their names.

Pete,

As a general principle, I try to avoid spaces in names for anything (Variables, Participant Data Attributes, Queues, Roles, Files, etc.) I tend to find that having spaces can confuse some systems and you end up having to put quotation marks around things, which then causes other issues and so on. (Especially when trying to access thing programmatically, or using scripts.)

I either recommend CamelCase or Using_Underscores 😜

@Enrico Preite  Thanks for the quick response!

A couple clarifying questions:

1. do any of your division or Roles names  have a "space" in them?
2.  is there a space before or after the comma, semi-colon, colon or square bracket?   I used a space after each delimiter, maybe that is my problem?

Thank you for your experience

i can share what we did:

roles: vfAgent and vfAgentManager

divisions:message, Z2_PD, ST_MI

The following example about role field in the csv

.....,"vfAgent:[message;Z2_PD;ST_MI],vfAgentManager:[Z2_PD;ST_MI]",.....

it works fine

i can share what we did:

roles: vfAgent and vfAgentManager

divisions:message, Z2_PD, ST_MI

The following example about role field in the csv

.....,"vfAgent:[message;Z2_PD;ST_MI],vfAgentManager:[Z2_PD;ST_MI]",.....

it works fine