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Hello Community!

Regarding "people_import_example.csv" column:  "roles_divisions",  I can not find any documentation regarding the syntax of this field.  So I am left with using the examples as a guide.
Thru testing I have come to the conclusion that you can assign 1 Role to multiple divisions OR multiple Roles to 1 Division, but NOT both, nor anything else more complex.

Below is a overview of tests I tried and the results.   If anyone is aware of what can and can not be done with "roles_divisions" field or know of documentation,and are willing to share, I would greatly appreciate it!

People Bulk Import via csv file

people_import_example.csv   raw from GCcx Admin > People container

I attempted the following, based on syntax shown in  people_import_example.csv, exported from the People Container of admin.
            user-1 was correct,
            user-2 role: Quality Evaluator configured correctly, but Quality Administrator was assigned only to Home", not what was expected

Did I do something wrong, or assigning 2 roles to more than 1 division each, not supported?

Ideally  for user -2  I would like to assign all of the following:
            Quality Evaluator: [Division_1; Division_2]
            Quality Administrator: [Division_1; Division_2]
            Supervisor: [Division_1; Division_2; Division_3]

Is this possible?

TYIA

i can share what we did:

roles: vfAgent and vfAgentManager

divisions:message, Z2_PD, ST_MI

The following example about role field in the csv

.....,"vfAgent:[message;Z2_PD;ST_MI],vfAgentManager:[Z2_PD;ST_MI]",.....

it works fine

Hello Community!

Regarding "people_import_example.csv" column:  "roles_divisions",  I can not find any documentation regarding the syntax of this field.  So I am left with using the examples as a guide.
Thru testing I have come to the conclusion that you can assign 1 Role to multiple divisions OR multiple Roles to 1 Division, but NOT both, nor anything else more complex.

Below is a overview of tests I tried and the results.   If anyone is aware of what can and can not be done with "roles_divisions" field or know of documentation,and are willing to share, I would greatly appreciate it!

People Bulk Import via csv file

people_import_example.csv   raw from GCcx Admin > People container

I attempted the following, based on syntax shown in  people_import_example.csv, exported from the People Container of admin.
            user-1 was correct,
            user-2 role: Quality Evaluator configured correctly, but Quality Administrator was assigned only to Home", not what was expected

Did I do something wrong, or assigning 2 roles to more than 1 division each, not supported?

Ideally  for user -2  I would like to assign all of the following:
            Quality Evaluator: [Division_1; Division_2]
            Quality Administrator: [Division_1; Division_2]
            Supervisor: [Division_1; Division_2; Division_3]

Is this possible?

TYIA

@Enrico Preite  Thanks for the quick response!

A couple clarifying questions:

1. do any of your division or Roles names  have a "space" in them?
2.  is there a space before or after the comma, semi-colon, colon or square bracket?   I used a space after each delimiter, maybe that is my problem?

Thank you for your experience

i can share what we did:

roles: vfAgent and vfAgentManager

divisions:message, Z2_PD, ST_MI

The following example about role field in the csv

.....,"vfAgent:[message;Z2_PD;ST_MI],vfAgentManager:[Z2_PD;ST_MI]",.....

it works fine

Hello Community!

Regarding "people_import_example.csv" column:  "roles_divisions",  I can not find any documentation regarding the syntax of this field.  So I am left with using the examples as a guide.
Thru testing I have come to the conclusion that you can assign 1 Role to multiple divisions OR multiple Roles to 1 Division, but NOT both, nor anything else more complex.

Below is a overview of tests I tried and the results.   If anyone is aware of what can and can not be done with "roles_divisions" field or know of documentation,and are willing to share, I would greatly appreciate it!

People Bulk Import via csv file

people_import_example.csv   raw from GCcx Admin > People container

I attempted the following, based on syntax shown in  people_import_example.csv, exported from the People Container of admin.
            user-1 was correct,
            user-2 role: Quality Evaluator configured correctly, but Quality Administrator was assigned only to Home", not what was expected

Did I do something wrong, or assigning 2 roles to more than 1 division each, not supported?

Ideally  for user -2  I would like to assign all of the following:
            Quality Evaluator: [Division_1; Division_2]
            Quality Administrator: [Division_1; Division_2]
            Supervisor: [Division_1; Division_2; Division_3]

Is this possible?

TYIA

Pete,

As a general principle, I try to avoid spaces in names for anything (Variables, Participant Data Attributes, Queues, Roles, Files, etc.) I tend to find that having spaces can confuse some systems and you end up having to put quotation marks around things, which then causes other issues and so on. (Especially when trying to access thing programmatically, or using scripts.)

I either recommend CamelCase or Using_Underscores 😜

@Enrico Preite  Thanks for the quick response!

A couple clarifying questions:

1. do any of your division or Roles names  have a "space" in them?
2.  is there a space before or after the comma, semi-colon, colon or square bracket?   I used a space after each delimiter, maybe that is my problem?

Thank you for your experience

i can share what we did:

roles: vfAgent and vfAgentManager

divisions:message, Z2_PD, ST_MI

The following example about role field in the csv

.....,"vfAgent:[message;Z2_PD;ST_MI],vfAgentManager:[Z2_PD;ST_MI]",.....

it works fine

Hello Community!

Regarding "people_import_example.csv" column:  "roles_divisions",  I can not find any documentation regarding the syntax of this field.  So I am left with using the examples as a guide.
Thru testing I have come to the conclusion that you can assign 1 Role to multiple divisions OR multiple Roles to 1 Division, but NOT both, nor anything else more complex.

Below is a overview of tests I tried and the results.   If anyone is aware of what can and can not be done with "roles_divisions" field or know of documentation,and are willing to share, I would greatly appreciate it!

People Bulk Import via csv file

people_import_example.csv   raw from GCcx Admin > People container

I attempted the following, based on syntax shown in  people_import_example.csv, exported from the People Container of admin.
            user-1 was correct,
            user-2 role: Quality Evaluator configured correctly, but Quality Administrator was assigned only to Home", not what was expected

Did I do something wrong, or assigning 2 roles to more than 1 division each, not supported?

Ideally  for user -2  I would like to assign all of the following:
            Quality Evaluator: [Division_1; Division_2]
            Quality Administrator: [Division_1; Division_2]
            Supervisor: [Division_1; Division_2; Division_3]

Is this possible?

TYIA

Paul,

I could Not agree more!   Habits  from the old days, when filenames could only be 8 characters long with no special characters, no spaces.

My concern is with many of the Genesys Defaults "Roles" have spaces in their names.

Pete,

As a general principle, I try to avoid spaces in names for anything (Variables, Participant Data Attributes, Queues, Roles, Files, etc.) I tend to find that having spaces can confuse some systems and you end up having to put quotation marks around things, which then causes other issues and so on. (Especially when trying to access thing programmatically, or using scripts.)

I either recommend CamelCase or Using_Underscores 😜

@Enrico Preite  Thanks for the quick response!

A couple clarifying questions:

1. do any of your division or Roles names  have a "space" in them?
2.  is there a space before or after the comma, semi-colon, colon or square bracket?   I used a space after each delimiter, maybe that is my problem?

Thank you for your experience

i can share what we did:

roles: vfAgent and vfAgentManager

divisions:message, Z2_PD, ST_MI

The following example about role field in the csv

.....,"vfAgent:[message;Z2_PD;ST_MI],vfAgentManager:[Z2_PD;ST_MI]",.....

it works fine

Hello Community!

Regarding "people_import_example.csv" column:  "roles_divisions",  I can not find any documentation regarding the syntax of this field.  So I am left with using the examples as a guide.
Thru testing I have come to the conclusion that you can assign 1 Role to multiple divisions OR multiple Roles to 1 Division, but NOT both, nor anything else more complex.

Below is a overview of tests I tried and the results.   If anyone is aware of what can and can not be done with "roles_divisions" field or know of documentation,and are willing to share, I would greatly appreciate it!

People Bulk Import via csv file

people_import_example.csv   raw from GCcx Admin > People container

I attempted the following, based on syntax shown in  people_import_example.csv, exported from the People Container of admin.
            user-1 was correct,
            user-2 role: Quality Evaluator configured correctly, but Quality Administrator was assigned only to Home", not what was expected

Did I do something wrong, or assigning 2 roles to more than 1 division each, not supported?

Ideally  for user -2  I would like to assign all of the following:
            Quality Evaluator: [Division_1; Division_2]
            Quality Administrator: [Division_1; Division_2]
            Supervisor: [Division_1; Division_2; Division_3]

Is this possible?

TYIA

You are right!

i tried on my enviroment. The following row works fine:

name,email,phone_work,extension,title,department,email_manager,location_work,roles_divisions,queues,division,skills,hire_date
TEST,test@test.com,,,,,,,"vfConfigManager: [message;test 1],AI Agent: [message;test 1]",,test 1,,

Paul,

I could Not agree more!   Habits  from the old days, when filenames could only be 8 characters long with no special characters, no spaces.

My concern is with many of the Genesys Defaults "Roles" have spaces in their names.

Pete,

As a general principle, I try to avoid spaces in names for anything (Variables, Participant Data Attributes, Queues, Roles, Files, etc.) I tend to find that having spaces can confuse some systems and you end up having to put quotation marks around things, which then causes other issues and so on. (Especially when trying to access thing programmatically, or using scripts.)

I either recommend CamelCase or Using_Underscores 😜

@Enrico Preite  Thanks for the quick response!

A couple clarifying questions:

1. do any of your division or Roles names  have a "space" in them?
2.  is there a space before or after the comma, semi-colon, colon or square bracket?   I used a space after each delimiter, maybe that is my problem?

Thank you for your experience

i can share what we did:

roles: vfAgent and vfAgentManager

divisions:message, Z2_PD, ST_MI

The following example about role field in the csv

.....,"vfAgent:[message;Z2_PD;ST_MI],vfAgentManager:[Z2_PD;ST_MI]",.....

it works fine

Hello Community!

Regarding "people_import_example.csv" column:  "roles_divisions",  I can not find any documentation regarding the syntax of this field.  So I am left with using the examples as a guide.
Thru testing I have come to the conclusion that you can assign 1 Role to multiple divisions OR multiple Roles to 1 Division, but NOT both, nor anything else more complex.

Below is a overview of tests I tried and the results.   If anyone is aware of what can and can not be done with "roles_divisions" field or know of documentation,and are willing to share, I would greatly appreciate it!

People Bulk Import via csv file

people_import_example.csv   raw from GCcx Admin > People container

I attempted the following, based on syntax shown in  people_import_example.csv, exported from the People Container of admin.
            user-1 was correct,
            user-2 role: Quality Evaluator configured correctly, but Quality Administrator was assigned only to Home", not what was expected

Did I do something wrong, or assigning 2 roles to more than 1 division each, not supported?

Ideally  for user -2  I would like to assign all of the following:
            Quality Evaluator: [Division_1; Division_2]
            Quality Administrator: [Division_1; Division_2]
            Supervisor: [Division_1; Division_2; Division_3]

Is this possible?

TYIA

i can share what we did:

roles: vfAgent and vfAgentManager

divisions:message, Z2_PD, ST_MI

The following example about role field in the csv

.....,"vfAgent:[message;Z2_PD;ST_MI],vfAgentManager:[Z2_PD;ST_MI]",.....

it works fine

Hello Community!

Regarding "people_import_example.csv" column:  "roles_divisions",  I can not find any documentation regarding the syntax of this field.  So I am left with using the examples as a guide.
Thru testing I have come to the conclusion that you can assign 1 Role to multiple divisions OR multiple Roles to 1 Division, but NOT both, nor anything else more complex.

Below is a overview of tests I tried and the results.   If anyone is aware of what can and can not be done with "roles_divisions" field or know of documentation,and are willing to share, I would greatly appreciate it!

People Bulk Import via csv file

people_import_example.csv   raw from GCcx Admin > People container

I attempted the following, based on syntax shown in  people_import_example.csv, exported from the People Container of admin.
            user-1 was correct,
            user-2 role: Quality Evaluator configured correctly, but Quality Administrator was assigned only to Home", not what was expected

Did I do something wrong, or assigning 2 roles to more than 1 division each, not supported?

Ideally  for user -2  I would like to assign all of the following:
            Quality Evaluator: [Division_1; Division_2]
            Quality Administrator: [Division_1; Division_2]
            Supervisor: [Division_1; Division_2; Division_3]

Is this possible?

TYIA