One number SMS is available. It requires some manual work by the SMS team but you can definitely have a single number for both SMS and your did and your fax. I would contact the SMS provisioning team for the documents that you need and they can help you to get the process going.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 04-09-2025 11:51
From: Samuel Jillard
Subject: Assigning the same number to be used for voice and SMS
Hi Adrian,
As far as I can tell, this is still unavailable, but I did find this Idea in the Genesys Cloud Product Ideas Lab: SMS - Voice & SMS on same number
I would recommend voting on the idea and adding your use case
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 04-09-2025 11:27
From: Adrian Gardea
Subject: Assigning the same number to be used for voice and SMS
We would like to assign a single number to a consultant for both voice and SMS communications with our customers. We recall seeing that this feature would be available in Genesys. Is this functionality currently available, or is it planned for the future?
#ArchitectureandDesign
#Roadmap/NewFeatures
#Telephony
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Adrian Gardea
Director of Quality and Process Management
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