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  • 1.  Assigning the same number to be used for voice and SMS

    Posted 04-09-2025 11:28
    No replies, thread closed.

    We would like to assign a single number to a consultant for both voice and SMS communications with our customers. We recall seeing that this feature would be available in Genesys. Is this functionality currently available, or is it planned for the future?


    #ArchitectureandDesign
    #Roadmap/NewFeatures
    #Telephony

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    Adrian Gardea
    Director of Quality and Process Management
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  • 2.  RE: Assigning the same number to be used for voice and SMS
    Best Answer

    Posted 04-09-2025 11:51
    No replies, thread closed.

    Hi Adrian,

    As far as I can tell, this is still unavailable, but I did find this Idea in the Genesys Cloud Product Ideas Lab: SMS - Voice & SMS on same number

    I would recommend voting on the idea and adding your use case



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Assigning the same number to be used for voice and SMS

    Posted 04-09-2025 12:11
    No replies, thread closed.

    One number SMS is available. It requires some manual work by the SMS team but you can definitely have a single number for both SMS and your did and your fax. I would contact the SMS provisioning team for the documents that you need and they can help you to get the process going.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 4.  RE: Assigning the same number to be used for voice and SMS

    Posted 04-09-2025 12:11
    No replies, thread closed.

    Thank you for sharing Samuel. The idea definitely has my vote. 



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    Adrian Gardea
    Director of Quality and Process Management
    ------------------------------

    Original Message


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