Genesys Cloud - Main

Hi All, 

I'm looking at automating and streamlining processes at the moment. 

I have started working with SCIM onboarding and made great progress towards automatically using AD instead of manually importing all via excel sheets.

The next challenge I am looking at is the assignment of web phones, currently the way it is done is via again an excel import sheet each time the users are imported .

Does anyone know of a better way or more automated way of doing this?

Current thoughts are 

1- Adding bulks of webphones for each country and assigns used ones in bulk (if that will work)
2. Co-pilot , I had a look at this but it seemed to be limited to only being able to view based on my current Page setup AKA if i have just logged in and its set to 25 records per page it will only see the first 25. Not sure this will work at present.

How are you all doing it and any advice or ideas on how I can make our process better ?

Thanks 
Tom 

 

#Implementation
#Telephony

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Tom Corsi
Senior Technical EUC Specialist
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Yes, this is missing for complete automatic user provisioning..

We found this online and adapted to our needs with some variations:

https://gist.github.com/plmcgrn/6686a92b90dc522a566f0f47b52148a1

Basically you need to check all users, extract the ones that do not have a phone allocated, create phone with user allocated (site is derived from and AD value - e.g. location). You can run the scripts periodically (we are doing this every hour).

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Bogdan Simaciu
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Interestingly on my todo list.

I would normally create a python script for this (have used Powershell and GC.exe tool as mentioned in Bogdan reply for similar) but prefer Python now.

I was thinking of keeping in Genesys eco system. Use the webhook integration, accept a payload with required details and use a workflow to create the WebRTC phones. Allow it to be a REST call per agent to check and set up.

Different ways to address the challenge I guess.

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Simon Brown
Maintel Europe Limited
Senior Applications Consultant
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