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  • 1.  Assistance in implementing agent assists with KB database integration

    Posted 06-14-2024 10:03
    No replies, thread closed.

    Hi Everyone,

    I have never implemented agent assists with KB database integration in Genesys Cloud Cx, need your expertise in implementing it.


    #Integrations

    ------------------------------
    Thanks,

    Saravana Kumar M.
    Accenture LLP
    ------------------------------


  • 2.  RE: Assistance in implementing agent assists with KB database integration

    Posted 06-14-2024 14:49
    No replies, thread closed.

    Hi Saravana,

    What is KB database integration?

    I ask because your scenario can be different from the default:

    https://help.mypurecloud.com/articles/about-genesys-agent-assist/

    * You need only create and/or update the knowledge base for reading AI, configure, and assign the permissions for use. You can follow the documentation above.

    Att,



    ------------------------------
    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
    ------------------------------



  • 3.  RE: Assistance in implementing agent assists with KB database integration
    Best Answer

    Posted 06-15-2024 04:06
    No replies, thread closed.

    Hi Breno - Thanks for this document. I'm going through it and trying to find whether it helps my requirement. I created another discussion: Genesys Cloud - Main - Genesys

    Can you click the link and help here?



    ------------------------------
    Thanks,

    Saravana Kumar M.
    Accenture LLP
    ------------------------------

    Original Message


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