Genesys Cloud - Main

Hi Everyone,

We have a BYOC trunk configured as . On incoming calls, the customer is sending the DNIS in the Request-Line as follows:

INVITE sip:+TQ55005P1N11234567890@TG100-EQS.byoc.usw2.pure.cloud SIP/2.0
In Sites > Number Plan, I've configured the following:

Match Expression (Regex): \+TQ55005P1N11234567890

Normalized Number Expression: +11111155001

However, on incoming calls to this DNIS, the platform is responding with a 404 (Not Found), and the caller hears the message "the party is not answering."

Could you please help confirm why the regex match isn't triggering as expected? Is there any adjustment needed in the regex pattern or normalization configuration to properly match this DNIS format?

What are you seeing in the simulate call as the expression you mention yields normalised address of: 

sip:+11111155001@TG100-EQS.byoc.usw2.pure.cloud

Is that what you expected ?

Not much of a regex person but if you looking for the number you can try something like

^([^@\:]TQ55005P1N11234567890@)([^@ ]+)?$

for tel:+11111155001

Simulate call is your friend here.

/edit

Misread request, I think you are referring to Trunk Calling address transformation...

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Simon Brown
Maintel Europe Limited
Senior Applications Consultant
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If I place a call to +11111155001 from a Genesys WebRTC phone, the call routes to the flow correctly. Additionally, if the vendor sends just 55005 (instead of TQ55005P1N11234567890) and I translate it to +11111155001 using the regex in the Number Plan, the call works as expected.