WimVanHouts | 2020-07-22 08:49:58 UTC | #1
Hi,
for a customer specific implementation using the Platform API we are wondering whether we can attach custom data fields to specific objects that ease the integration with other applications and remove the need to develop separate storage to store relations.
For example, can we in Purecloud using the API attach a custom field (or custom property or tag, whatever you name it) to a defined queue in such a way that we can retrieve this later on again and work with those properties? That would allow us to attach a certain custom value (e.g. an ID that refers to another object in an external system) to a queue without the need to create a custom DB to store these relations between queue ID and properties.
I haven't found anything like this in the API. There is the data extensions API, but, this seems to be only applicable for external contacts, so, not usable.
Any other ideas on how to solve this (other than writing an own storage)
Thx in advance
Wim
anon28066628 | 2020-07-22 13:47:10 UTC | #2
Hi Wim, attaching custom fields to objects doesn't exist today, except for conversations and external contacts. You can add attributes to conversations that are saved as key-value pairs in the array named "attributes". The Set Participant Data action in Architect also writes to attributes, as does "input / output" variables in Scripter.
system | 2020-08-22 13:47:15 UTC | #3
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