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Maybe someone knows if it's possible to attach the file (PDF/World document/CSV/TXT/....) to the Knowledgebase article
If yes, how?
This functionality is not available today however you can vote on this idea which will help with the prioritization of this feature and you will be able to keep track of its progress.
I don't think you can attach documents specifically to the Knowledgebase articles, but you can use the Documents functionality in Genesys Cloud to store those attachments in a Documents workspace and then create a shareable link that you can embed in the Knowledgebase article. The Documents functionality of Genesys Cloud works a lot like Dropbox or OneDrive where you can create shareable links that allow external parties to download those items.
Here are the docs on the Documents functionality: https://help.mypurecloud.com/articles/welcome-to-documents/
I hope it helps.
Many thanks for the good idea.
we tried, and it's solved our problem.
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