Genesys Cloud - Main

 View Only

Sign Up

  • 1.  Attachement button with Web messaging

    Posted 11-11-2025 01:44
      |   view attached

    Is it possible to remove the button for the agents to send attachment and emoijs when using Web messaging. I have found to to remove it from the customer side, but not agent. See attachment


    #DigitalChannels

    ------------------------------
    Eystein Kylland
    Systemutvikler Genesys Applikasjonsspesialist
    ------------------------------


  • 2.  RE: Attachement button with Web messaging
    Best Answer

    Posted 11-11-2025 09:03
    Edited by Jason Kleitz 11-11-2025 09:18

    Hi Eystein Kylland,

    You can disable attachments in the message settings: 

    O ChatGPT disse:

    Or manage the type of media to be sent in Supported Content Profiles and associate it with your deployment: 

    The option to send attachments is blocked for the agent.

    You can see more details at:

    Hope this helps.



    ------------------------------
    Luiz Rosa
    Full stack developer
    ------------------------------

    Original Message


Related Content