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  • 1.  Attachement button with Web messaging

    Posted 23 days ago
      |   view attached

    Is it possible to remove the button for the agents to send attachment and emoijs when using Web messaging. I have found to to remove it from the customer side, but not agent. See attachment


    #DigitalChannels

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    Eystein Kylland
    Systemutvikler Genesys Applikasjonsspesialist
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  • 2.  RE: Attachement button with Web messaging
    Best Answer

    Posted 23 days ago
    Edited by Jason Kleitz 23 days ago

    Hi Eystein Kylland,

    You can disable attachments in the message settings: 

    O ChatGPT disse:

    Or manage the type of media to be sent in Supported Content Profiles and associate it with your deployment: 

    The option to send attachments is blocked for the agent.

    You can see more details at:

    Hope this helps.



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    Luiz Rosa
    Full stack developer
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    Original Message


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