Giovanny | 2019-01-30 21:46:05 UTC | #1
Good afternoon!
I wanted to know if there is a limit to the number of attributes and the number of characters in the value of the attributes.
Thanks.
tim.smith | 2019-01-30 22:06:35 UTC | #2
There's not a specific limit on the fields, but the whole conversation object is limited to somewhere around a megabyte. However, if you're worried about storing too much data on the conversation object, there's a decent chance there's a better way to accomplish what you're doing. Can you explain your use case?
Giovanny | 2019-01-30 22:34:57 UTC | #3
We have a form in the APPS within PureCloud (Type Iframe) to manage the cross-selling and we want to use the attributes API to send in this field a JSON-parse file that has the information of the form so that when it is transferred to the sales queue , there already have the form managed.
tim.smith | 2019-01-30 22:39:02 UTC | #4
That should be fine. It would be "better", from the perspective of not duplicating data, to add an identifier to the conversation that can then be used to look up the data from an external system later, but "easier" probably wins here so you can make less API calls (to either system). Especially if there's not already an external system to house the data.
Giovanny | 2019-01-30 22:47:49 UTC | #5
Thank you very much tim.smith
system | 2019-03-02 22:47:53 UTC | #6
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