Genesys Cloud - Main

Good Day Community

Hope you are all doing well.

I recently configured an AudioConnector which I am pointing to my ElevenLabs agent.  The routing works perfect as I am able to reach the agent via Genesys.  The challenge that I am having is for the call to return to Genesys once the call has been completed in ElevenLabs.  I had a look at the online documentation and followed the steps but its not working - https://elevenlabs.io/docs/eleven-agents/phone-numbers/c-caa-s-integrations/genesys#output-session-variables. 

Not sure if I am perhaps missing something in my Architect call flow.  Is there perhaps someone that has managed to implement this successfully and can share some guidance/ideas?

Have a nice day.

Regards

Good Day

Seems the problem was with my data collection in Elevenlabs and how the call was treated.  Made some changes and added output variables in my Audio connector block.  Call returned to call flow and routed to queue/agent successfully.

Regards

Good Day Community

Hope you are all doing well.

I recently configured an AudioConnector which I am pointing to my ElevenLabs agent.  The routing works perfect as I am able to reach the agent via Genesys.  The challenge that I am having is for the call to return to Genesys once the call has been completed in ElevenLabs.  I had a look at the online documentation and followed the steps but its not working - https://elevenlabs.io/docs/eleven-agents/phone-numbers/c-caa-s-integrations/genesys#output-session-variables. 

Not sure if I am perhaps missing something in my Architect call flow.  Is there perhaps someone that has managed to implement this successfully and can share some guidance/ideas?

Have a nice day.

Regards

Just curious...what are you doing in ElevenLabs that cannot be done in Genesys Cloud?

Good Day

Seems the problem was with my data collection in Elevenlabs and how the call was treated.  Made some changes and added output variables in my Audio connector block.  Call returned to call flow and routed to queue/agent successfully.

Regards

Good Day Community

Hope you are all doing well.

I recently configured an AudioConnector which I am pointing to my ElevenLabs agent.  The routing works perfect as I am able to reach the agent via Genesys.  The challenge that I am having is for the call to return to Genesys once the call has been completed in ElevenLabs.  I had a look at the online documentation and followed the steps but its not working - https://elevenlabs.io/docs/eleven-agents/phone-numbers/c-caa-s-integrations/genesys#output-session-variables. 

Not sure if I am perhaps missing something in my Architect call flow.  Is there perhaps someone that has managed to implement this successfully and can share some guidance/ideas?

Have a nice day.

Regards

Hi George

Nothing specific at the moment.  I just started playing around with it and wanted to test, see how it works.

Regards

Just curious...what are you doing in ElevenLabs that cannot be done in Genesys Cloud?

Good Day

Seems the problem was with my data collection in Elevenlabs and how the call was treated.  Made some changes and added output variables in my Audio connector block.  Call returned to call flow and routed to queue/agent successfully.

Regards

Good Day Community

Hope you are all doing well.

I recently configured an AudioConnector which I am pointing to my ElevenLabs agent.  The routing works perfect as I am able to reach the agent via Genesys.  The challenge that I am having is for the call to return to Genesys once the call has been completed in ElevenLabs.  I had a look at the online documentation and followed the steps but its not working - https://elevenlabs.io/docs/eleven-agents/phone-numbers/c-caa-s-integrations/genesys#output-session-variables. 

Not sure if I am perhaps missing something in my Architect call flow.  Is there perhaps someone that has managed to implement this successfully and can share some guidance/ideas?

Have a nice day.

Regards

Just curious...what are you doing in ElevenLabs that cannot be done in Genesys Cloud?

Good Day

Seems the problem was with my data collection in Elevenlabs and how the call was treated.  Made some changes and added output variables in my Audio connector block.  Call returned to call flow and routed to queue/agent successfully.

Regards

Good Day Community

Hope you are all doing well.

I recently configured an AudioConnector which I am pointing to my ElevenLabs agent.  The routing works perfect as I am able to reach the agent via Genesys.  The challenge that I am having is for the call to return to Genesys once the call has been completed in ElevenLabs.  I had a look at the online documentation and followed the steps but its not working - https://elevenlabs.io/docs/eleven-agents/phone-numbers/c-caa-s-integrations/genesys#output-session-variables. 

Not sure if I am perhaps missing something in my Architect call flow.  Is there perhaps someone that has managed to implement this successfully and can share some guidance/ideas?

Have a nice day.

Regards

Good Day

Seems the problem was with my data collection in Elevenlabs and how the call was treated.  Made some changes and added output variables in my Audio connector block.  Call returned to call flow and routed to queue/agent successfully.

Regards

Good Day Community

Hope you are all doing well.

I recently configured an AudioConnector which I am pointing to my ElevenLabs agent.  The routing works perfect as I am able to reach the agent via Genesys.  The challenge that I am having is for the call to return to Genesys once the call has been completed in ElevenLabs.  I had a look at the online documentation and followed the steps but its not working - https://elevenlabs.io/docs/eleven-agents/phone-numbers/c-caa-s-integrations/genesys#output-session-variables. 

Not sure if I am perhaps missing something in my Architect call flow.  Is there perhaps someone that has managed to implement this successfully and can share some guidance/ideas?

Have a nice day.

Regards

I've been exploring ElevenLabs, and beyond the quality of their voices, their conversational AI agent really stands out. It's highly versatile for both collections and customer service. It allows you to upload a knowledge base so the agent can learn and train, similar to Genesys. Additionally, it's multilingual: it automatically detects the customer's language and switches the conversation flow in real time without any interruption.

Good Day

Seems the problem was with my data collection in Elevenlabs and how the call was treated.  Made some changes and added output variables in my Audio connector block.  Call returned to call flow and routed to queue/agent successfully.

Regards

Good Day Community

Hope you are all doing well.

I recently configured an AudioConnector which I am pointing to my ElevenLabs agent.  The routing works perfect as I am able to reach the agent via Genesys.  The challenge that I am having is for the call to return to Genesys once the call has been completed in ElevenLabs.  I had a look at the online documentation and followed the steps but its not working - https://elevenlabs.io/docs/eleven-agents/phone-numbers/c-caa-s-integrations/genesys#output-session-variables. 

Not sure if I am perhaps missing something in my Architect call flow.  Is there perhaps someone that has managed to implement this successfully and can share some guidance/ideas?

Have a nice day.

Regards

The Genesys Agentic Virtual Agent (currently in Limited Availability) does all that and more (especially with Knowledge Fabric and the RAG capabilities there), plus has access to use Data Actions in Genesys Cloud to interact with external systems...it's really slick.

I've been exploring ElevenLabs, and beyond the quality of their voices, their conversational AI agent really stands out. It's highly versatile for both collections and customer service. It allows you to upload a knowledge base so the agent can learn and train, similar to Genesys. Additionally, it's multilingual: it automatically detects the customer's language and switches the conversation flow in real time without any interruption.

Good Day

Seems the problem was with my data collection in Elevenlabs and how the call was treated.  Made some changes and added output variables in my Audio connector block.  Call returned to call flow and routed to queue/agent successfully.

Regards

Good Day Community

Hope you are all doing well.

I recently configured an AudioConnector which I am pointing to my ElevenLabs agent.  The routing works perfect as I am able to reach the agent via Genesys.  The challenge that I am having is for the call to return to Genesys once the call has been completed in ElevenLabs.  I had a look at the online documentation and followed the steps but its not working - https://elevenlabs.io/docs/eleven-agents/phone-numbers/c-caa-s-integrations/genesys#output-session-variables. 

Not sure if I am perhaps missing something in my Architect call flow.  Is there perhaps someone that has managed to implement this successfully and can share some guidance/ideas?

Have a nice day.

Regards

Good Day Community

Hope you are all doing well.

I recently configured an AudioConnector which I am pointing to my ElevenLabs agent.  The routing works perfect as I am able to reach the agent via Genesys.  The challenge that I am having is for the call to return to Genesys once the call has been completed in ElevenLabs.  I had a look at the online documentation and followed the steps but its not working - https://elevenlabs.io/docs/eleven-agents/phone-numbers/c-caa-s-integrations/genesys#output-session-variables. 

Not sure if I am perhaps missing something in my Architect call flow.  Is there perhaps someone that has managed to implement this successfully and can share some guidance/ideas?

Have a nice day.

Regards