Original Message:
Sent: 09-26-2025 04:00
From: Yonezawa Takuya
Subject: Audio Connector Sample - Authentication Error
@Matheus Scharf
Hello, sorry to interrupt.
I'm also experiencing the same OpenAI authentication error and can't get the audio connector sample to work. If you've found a solution, would it be possible to share it?
Also, I believe there are syntax errors in the prompt section as well.
If you know a solution for that too, I'd appreciate it if you could let me know.
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Yonezawa Takuya
Original Message:
Sent: 08-25-2025 13:24
From: Matheus Scharf
Subject: Audio Connector Sample - Authentication Error
Thank you @Armands Bunkovskis
I will adjust it and try again.
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Matheus ScharfMatheus Scharf
Original Message:
Sent: 08-15-2025 02:57
From: Armands Bunkovskis
Subject: Audio Connector Sample - Authentication Error
Hi!
In open-ai.ts file the header format should be as follows:
headers: {
Authorization: `Bearer ${OPENAI_API_KEY}`,
"OpenAI-Beta": "realtime=v1"
}
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Armands Bunkovskis
Adventus Solutions Sia
Original Message:
Sent: 08-14-2025 18:42
From: Matheus Scharf
Subject: Audio Connector Sample - Authentication Error
Hi George. Thanks for your answer.
I configured the OPENAI_API_KEY inside of .env file.
Can I access 'wss://api.openai.com/v1/realtime?model=gpt-4o-realtime-preview-2024-10-01' with my OPENAI_API_KEY? Does not makes sense to me.
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Matheus Scharf
Original Message:
Sent: 08-13-2025 19:26
From: George Ganahl
Subject: Audio Connector Sample - Authentication Error
Looking at the open-ai.ts file I am wondering if perhaps you did not supply a valid OpenAI key?
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George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
Technical Adoption Champion
Genesys
2024 Community Member of the Year
Original Message:
Sent: 08-08-2025 16:01
From: Matheus Scharf
Subject: Audio Connector Sample - Authentication Error
Im trying to use the AudioConnector sample but Im receiving an authentication error from OpenAIA.
Would like to check if the provider url is correct and if it is public one (wss://api.openai.com/v1/realtime?model=gpt-4o-realtime-preview-2024-10-01):
#CXasCode
#Integrations
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Matheus Scharf
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