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Audio Monitoring action not available in architect inbound call flow?

  • 1.  Audio Monitoring action not available in architect inbound call flow?

    Posted 03-12-2026 18:42

    Hello,
    According to the documentation here: Audio Monitoring action - Genesys Cloud Resource Center I should be able to see the action in the audio section of the toolbox but it's not there. I have access to the Audio Connector integration itself, but could it still be a permission issue?



    #Architect
    #Integrations

    ------------------------------
    Brennan Bugbee
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  • 2.  RE: Audio Monitoring action not available in architect inbound call flow?

    Posted 03-13-2026 05:41

    Hi Brennan,


    One thing to check is whether the AudioHook Monitor integration has been installed in the org. The Audio Monitoring action in Architect only becomes available after this integration is installed and active.

    You can install it from the Genesys AppFoundry here:  
    https://appfoundry.genesys.com/filter/genesyscloud/listing/a3ff6a99-d866-4734-ab7a-16cff2e4308c

    Once installed, it will appear under Admin → Integrations, where it needs to be configured and activated. After that, the Audio Monitoring action should appear in the Architect toolbox.

    Hope this helps.



    ------------------------------
    Phaneendra
    Technical Solutions Consultant
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