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  • 1.  Audio Testing for Agent without dialing any external number

    Posted 11-06-2024 12:20
    No replies, thread closed.

    How to test agents audio without dialing any external number is there any way to do audio testing


    #ArchitectureandDesign

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    S. Murali Krishna
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  • 2.  RE: Audio Testing for Agent without dialing any external number

    Posted 11-06-2024 13:18
    No replies, thread closed.

    You can just call agent to agent, or dial into voicemail if you've got that setup.



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    Vaun McCarthy
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  • 3.  RE: Audio Testing for Agent without dialing any external number
    Best Answer

    Posted 11-06-2024 16:24
    No replies, thread closed.

    Easiest is dial *86 or just run the internal Softphone diagnostics 



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 4.  RE: Audio Testing for Agent without dialing any external number

    Posted 11-11-2024 10:12
    No replies, thread closed.

    Agents also want to listen after test the interaction



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    S. Murali Krishna
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    Original Message


  • 5.  RE: Audio Testing for Agent without dialing any external number

    Posted 11-11-2024 10:12
    No replies, thread closed.

    i tried to setup dial to voicmail but even after disconnecting call also voicemail recording not stopped even though default is 3min



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    S. Murali Krishna
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    Original Message


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