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  • 1.  Audiohook

    Posted 06-05-2023 11:14
    No replies, thread closed.

    Hi Team - We need clarity on the Audiohook. We are planning for Voiceboimetric authentication via Audiohook.

    1. We have configured and activated the Audiohook monitor.
    2. As per the doc, we need to invoke Transcription action in Arch, but how this node knows how to stop the streaming once the customer is completed their enrollment?
    3. The same applies to the Authentication verification, how this node knows the customer has started and completed the Authentication to stream the Audio to the 3rparty system for the verification.
    4.  Please share the snippet if anyone has done this earlier.

    #ArchitectureandDesign

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    Sivanesan Rathinam
    Servion Global Solutions Private Limited
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  • 2.  RE: Audiohook

    Posted 06-29-2023 15:24
    No replies, thread closed.

    @Rebecca Owens Any thoughts?



    ------------------------------
    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
    ------------------------------



  • 3.  RE: Audiohook

    Posted 06-29-2023 15:33
    No replies, thread closed.

    This should be signaled by the 3rd party service. 

    Did you check the reference implementation for an example? https://github.com/purecloudlabs/audiohook-reference-implementation



    ------------------------------
    Rebecca Owens
    PureCloud Self-Service Senior Product Manager
    Genesys - Employees
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    Original Message


  • 4.  RE: Audiohook

    Posted 06-29-2023 15:50
    No replies, thread closed.

    Thank you for pitching in, Rebecca!



    ------------------------------
    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


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