Genesys Cloud - Main

Hi Team - We need clarity on the Audiohook. We are planning for Voiceboimetric authentication via Audiohook.

1. We have configured and activated the Audiohook monitor.
2. As per the doc, we need to invoke Transcription action in Arch, but how this node knows how to stop the streaming once the customer is completed their enrollment?
3. The same applies to the Authentication verification, how this node knows the customer has started and completed the Authentication to stream the Audio to the 3rparty system for the verification.
4.  Please share the snippet if anyone has done this earlier.

@Rebecca Owens Any thoughts?

Hi Team - We need clarity on the Audiohook. We are planning for Voiceboimetric authentication via Audiohook.

1. We have configured and activated the Audiohook monitor.
2. As per the doc, we need to invoke Transcription action in Arch, but how this node knows how to stop the streaming once the customer is completed their enrollment?
3. The same applies to the Authentication verification, how this node knows the customer has started and completed the Authentication to stream the Audio to the 3rparty system for the verification.
4.  Please share the snippet if anyone has done this earlier.

This should be signaled by the 3rd party service. 

Did you check the reference implementation for an example? https://github.com/purecloudlabs/audiohook-reference-implementation

@Rebecca Owens Any thoughts?

Hi Team - We need clarity on the Audiohook. We are planning for Voiceboimetric authentication via Audiohook.

1. We have configured and activated the Audiohook monitor.
2. As per the doc, we need to invoke Transcription action in Arch, but how this node knows how to stop the streaming once the customer is completed their enrollment?
3. The same applies to the Authentication verification, how this node knows the customer has started and completed the Authentication to stream the Audio to the 3rparty system for the verification.
4.  Please share the snippet if anyone has done this earlier.