Workforce Engagement Management

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  audit and validate topics

    Posted 07-24-2023 16:20
    No replies, thread closed.

    We have completed our initial topic creation and we are wondering does anyone have a best practice for auditing topics to validate that they are capturing good results?


    #SpeechandTextAnalytics

    ------------------------------
    Conor Twomey
    American Family Insurance
    ------------------------------


  • 2.  RE: audit and validate topics

    Posted 07-27-2023 09:11
    No replies, thread closed.

    Hi Conor. A best practice would be to periodically go thru a "tuning" process to ensure that the strictness you have set for both the topic and phrase. Strictness Indicates how strict the matching algorithm is when matching phrases in a transcript. The matching algorithm looks at phrase confidence after stemming to determine if the phrase is a match.



    ------------------------------
    Mark Fagus
    Genesys - Employees
    ------------------------------



Related Content