Hi Mahmoud,Yes, that's correct - based on the response in the Ideas Portal, this capability does not appear to be available natively in Genesys at this time.
That said, happy to be corrected if someone in the community has implemented a similar capability or workaround.
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Phaneendra
Technical Solutions Consultant
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Original Message:
Sent: 03-09-2026 16:20
From: Mahmoud Alshobaki
Subject: Audit the Auditor Feature
Thank Phaneendra, does that mean this feature is not yet available.
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Mahmoud Alshobaki
Senior Consultant
Original Message:
Sent: 03-06-2026 20:25
From: Phaneendra Avatapalli
Subject: Audit the Auditor Feature
Hi,
I found a related request in the Ideas Portal that discusses a similar "Audit the Auditor" capability. The admin response there mentions that the PM team will consider the feature when resources are available, and that for now calibration is the recommended approach to ensure evaluator consistency.
Ideas Portal link:
https://genesyscloud.ideas.aha.io/ideas/WEQUAL-I-475
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Phaneendra
Technical Solutions Consultant
Original Message:
Sent: 03-06-2026 15:12
From: Mahmoud Alshobaki
Subject: Audit the Auditor Feature
Hi Team,
Any idea when Genesys will release the Audit the Auditor Feature ??
Thank you
Mahmoud
#ArchitectandDesign
#Implementation
#Routing(ACD/IVR)
#System/PlatformAdministration
#Telephony
#WEM-Quality,WFM,Gamification,etc
#CommunityAnnouncements
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Mahmoud Alshobaki
Senior Consultant
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