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  • 1.  Audit the Auditor Feature

    Posted 10 hours ago

    Hi Team,

    Any idea when Genesys will release the Audit the Auditor Feature ??

    Thank you

    Mahmoud


    #ArchitectandDesign
    #Implementation
    #Routing(ACD/IVR)
    #System/PlatformAdministration
    #Telephony
    #WEM-Quality,WFM,Gamification,etc
    #CommunityAnnouncements

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    Mahmoud Alshobaki
    Senior Consultant
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  • 2.  RE: Audit the Auditor Feature

    Posted 5 hours ago

    Hi,

    I found a related request in the Ideas Portal that discusses a similar "Audit the Auditor" capability. The admin response there mentions that the PM team will consider the feature when resources are available, and that for now calibration is the recommended approach to ensure evaluator consistency.

    Ideas Portal link:

    https://genesyscloud.ideas.aha.io/ideas/WEQUAL-I-475



    ------------------------------
    Phaneendra
    Technical Solutions Consultant
    ------------------------------

    Original Message


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