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  • 1.  Audit the Auditor Feature

    Posted 03-06-2026 15:13
    No replies, thread closed.

    Hi Team,

    Any idea when Genesys will release the Audit the Auditor Feature ??

    Thank you

    Mahmoud


    #ArchitectandDesign
    #Implementation
    #Routing(ACD/IVR)
    #System/PlatformAdministration
    #Telephony
    #WEM-Quality,WFM,Gamification,etc
    #CommunityAnnouncements

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    Mahmoud Alshobaki
    Senior Consultant
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  • 2.  RE: Audit the Auditor Feature

    Posted 03-06-2026 20:25
    No replies, thread closed.

    Hi,

    I found a related request in the Ideas Portal that discusses a similar "Audit the Auditor" capability. The admin response there mentions that the PM team will consider the feature when resources are available, and that for now calibration is the recommended approach to ensure evaluator consistency.

    Ideas Portal link:

    https://genesyscloud.ideas.aha.io/ideas/WEQUAL-I-475



    ------------------------------
    Phaneendra
    Technical Solutions Consultant
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  • 3.  RE: Audit the Auditor Feature

    Posted 03-09-2026 16:21
    No replies, thread closed.

    Thank Phaneendra, does that mean this feature is not yet available.



    ------------------------------
    Mahmoud Alshobaki
    Senior Consultant
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  • 4.  RE: Audit the Auditor Feature
    Best Answer

    Posted 03-09-2026 17:13
    No replies, thread closed.

    Hi Mahmoud,Yes, that's correct - based on the response in the Ideas Portal, this capability does not appear to be available natively in Genesys at this time.

    That said, happy to be corrected if someone in the community has implemented a similar capability or workaround.



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    Phaneendra
    Technical Solutions Consultant
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  • 5.  RE: Audit the Auditor Feature

    Posted 03-10-2026 14:22
    No replies, thread closed.

    Thank you Phaneendra much appreciated



    ------------------------------
    Mahmoud Alshobaki
    Senior Consultant
    ------------------------------