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  • 1.  Audit viewer: Evaluation Forms (create, edit, delete history)

    Posted 01-26-2026 07:50
    No replies, thread closed.

    Good day, how can we pull a report in terms of who created, edited or deleted evaluation forms in Genesys Cloud?  This is not currently available in the audit viewer for Quality, but as far as I understand it is possibly available via API.  How do we go about accessing those types of records?


    #Reporting/Analytics

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    Melinda van den Heever
    NA
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  • 2.  RE: Audit viewer: Evaluation Forms (create, edit, delete history)
    Best Answer

    Posted 01-26-2026 08:45
    No replies, thread closed.

    Good Day Melinda

    I had a look at the existing API's for evaluations - https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-quality-publishedforms-evaluations--formId- & https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-quality-forms-evaluations--formId-, and I was not able to view this information.  It shows the "modified" date, but not who made the change or what was changed.

    I also had a look at the Genesys Cloud Product Ideas but could not find anything that would address this.

    Not sure if anyone else on the community perhaps has a workaround that might work.  Alternatively I would suggest to create an Idea and then also vote on this.

    Regards



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    Stephan Taljaard
    EMBEDIT s.r.o
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  • 3.  RE: Audit viewer: Evaluation Forms (create, edit, delete history)

    Posted 01-27-2026 09:43
    No replies, thread closed.

    I logged WEQUAL-I-490 Add Full Audit History for Quality | Genesys Cloud Ideas Portal, thank you for your help.  The Genesys Support team also assisted us in finding the information we were looking for.



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    Melinda van den Heever
    NA
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    Original Message


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