Genesys Cloud - Main

 View Only

Sign Up

  • 1.  Auditing master admin role and who has it

    Posted 24 days ago
    When auditing customers config of users, roles and permissions to see who has "admin" and "master admin" we get a userCount value of 1700+ when paired to Genesys support.
    Disabling the pairing makes no difference.  Only when the pairing is deleted does the userCount value drop.
    get /api/v2/authorization/roles                        // Using this to list roles and find ID of "mast admin" role.
    get /api/v2/authorization/roles/{roleId}         // Drill into "master admin" details, bottom shows userCount.
    I understand why this is done, but shouldn't it also show local and paired values which creates the total, so know what's allocated locally?
    (as with ticket 0003967651)

    #API/Integrations

    ------------------------------
    Glyn Hayes
    Engineer
    ------------------------------


  • 2.  RE: Auditing master admin role and who has it
    Best Answer

    Posted 24 days ago

    Hello Glyn,

    I'm not sure if there is a way to have the those API calls return a more granular breakdown of who has the admin and master admin roles currently. I would recommend submitting an Idea to the Product Ideas Lab if you would like to see this functionality in the future.

    To Access the Product Ideas Lab and add your idea:

    1. Sign in to the Genesys Knowledge Network.
    2. On the Product Ideas Lab section, click Browse and Submit Ideas.
    3. From the Product Ideas Lab, click Add a Product Idea.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


Related Content