One correction, Amazon Lex is available to any PureCloud customer running out of the US or Ireland regions today for GA. We are working close with Amazon in our partnership so that as soon at other regions become available we will GA immediately in the region. As soon as we can share more regional and language support on the roadmap we will.
Amazon Service Regional Availability:
Region TableJack
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Jack Nichols
Director, Product Management - PureCloud Platform and Ecosystem
Genesys - Employees
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Original Message:
Sent: 08-03-2018 08:33
From: Zach Hinkle
Subject: August 1 Release Notes - Questions - LEX
Amazon Lex is currently only available in US-East, due to Amazon availability. As Amazon releases Lex in other regions, we'll add support for it.
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Zach Hinkle
Genesys - Employees
Original Message:
Sent: 08-02-2018 18:12
From: Lawrence Drayton
Subject: August 1 Release Notes - Questions - LEX
Okay looks like it's working now - but only available for the Americas - Any ETA on Asia Pacific (Sydney)?
We have some chat bot instances run up already and we're looking forward to having them testing soon live
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Lawrence Drayton
OVO Mobile (My Mobile Data)
Original Message:
Sent: 08-02-2018 17:35
From: Lawrence Drayton
Subject: August 1 Release Notes - Questions - LEX
Hey there,
Yeah that is what I tried to do but yesterday my time when I did this it came up as coming soon and there was no install button only a notify me. I'll be at work in about an hour and can try again then and let you know
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Lawrence Drayton
OVO Mobile (My Mobile Data)
Original Message:
Sent: 08-02-2018 17:31
From: Debbi Hodde
Subject: August 1 Release Notes - Questions - LEX
Hi Lawrence,
From the main Genesys AppFoundry page, in the Search box type "Amazon Lex." The Amazon Lex card should appear. Click the card to open the installation page, and then click Install.
Hope this helps!
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Debbi Hodde
Genesys - Employees
Original Message:
Sent: 08-02-2018 16:43
From: Lawrence Drayton
Subject: August 1 Release Notes - Questions - LEX
Oh i must have missed how to do that in the instructions. Can you show me where it says that and hiw to do it please ?
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Lawrence Drayton
OVO Mobile (My Mobile Data)
Original Message:
Sent: 08-02-2018 10:04
From: Melissa Bailey
Subject: August 1 Release Notes - Questions - LEX
You need to add a part number for it to your subscription.
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 08-01-2018 22:30
From: Lawrence Drayton
Subject: August 1 Release Notes - Questions - LEX
Hey there,
When I try to go to the app foundry and install the Lex integration, this does not have the option to do so at all - When will this be changed so we can install it?
Thanks,
Lawrence
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Lawrence Drayton
OVO Mobile (My Mobile Data)
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