Hi Genesis Team,
We've been actively working for several days to integrate Genesis Chat with Okta authentication via your JavaScript SDK, and we're consistently running into a blocker. Authentication through Okta appears successful-no errors in the Okta console or during the sign-in flow-but the chat session never authenticates.
We've gone as far as enabling every possible scope in Okta to rule out permission issues, but there's been no change. There's also a lack of useful logs from the SDK, which makes debugging extremely difficult. Even your default (hosted) version of the web app fails to authenticate properly on our end.
This is now a critical blocker for our deployment. We need direct and immediate support. If there are specific steps, configuration requirements, or known issues with Okta integration on the JS SDK, we need that information urgently. Please prioritize this request-we cannot move forward until this is resolved.
I am adding screenshots for Architect config, Messenger Config Authentication section, and how the blueprint website looks like after logging in via Okta.
If any additional information from our setup is needed please let us know!
#WebMessaging------------------------------
arber aga
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