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  • 1.  Authenticated Web Messaging - End user's identity attributes

    Posted 10-04-2022 08:00
    No replies, thread closed.
    As per Help document Genesys Cloud captures only sub, given_name and family_name from the OpenID Connect Claims.
    Is there any way to retrieve the user's email address through the Claims?
    #DigitalChannels

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    C B S Vamsi Krishna
    Deloitte Global Services Limited
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  • 2.  RE: Authenticated Web Messaging - End user's identity attributes

    Posted 10-04-2022 08:09
    No replies, thread closed.
    Hi - valid point. We have a public idea to address this use-case, and make email address easily accessible as Architect Built-It Variable: https://genesyscloud.ideas.aha.io/ideas/DXWMM-I-58

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    Angelo Cicchitto
    Genesys - Employees
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  • 3.  RE: Authenticated Web Messaging - End user's identity attributes

    Posted 10-04-2022 08:19
    No replies, thread closed.
    Thank you so much Angelo!

    Can you please let me know if this is already incorporated in the product roadmap to be implemented in the near future?

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    C B S Vamsi Krishna
    Deloitte Global Services Limited
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    Original Message


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