Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Authenticating users via Okta

    Posted 06-07-2023 10:00
    No replies, thread closed.

    Hi all - Support has said this is not possible but I'm interested in hearing from others using Okta for SSO. 

    We have configured the Okta integration and have been using it via the Desktop App (going through the Okta button at the Desktop login) . We are now moving to the browser version of GC and want to have users  authenticated via the Okta portal. When we try accessing via the okta tile for GC we're getting an authentication error in the browser.  Is there a step we are missing in setting up SSO with Okta or is it simply not possible? Thanks


    #Integrations
    #SystemAdministration

    ------------------------------
    Carlos Alonso
    Dow Jones & Company, Inc.
    ------------------------------


  • 2.  RE: Authenticating users via Okta

    Posted 06-09-2023 01:16
    No replies, thread closed.

    Try changing your login page to https://apps.REGION instead of https://login.region  

    Theoretically, the SSO should not have to change, but I found using apps. forces the SSO login better than the button on Login. 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Authenticating users via Okta

    Posted 06-09-2023 11:23
    No replies, thread closed.

    I have an org in US-East using Okta, and it works fine in the browser (Chrome).

    My settings:

    Single Sign On URL  https://login.mypurecloud.com/saml

    Recipient URL  https://login.mypurecloud.com/saml

    Destination URL  https://login.mypurecloud.com/saml



    ------------------------------
    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


  • 4.  RE: Authenticating users via Okta

    Posted 06-09-2023 13:22
    No replies, thread closed.

    Thanks. I have the same settings but for US West.  

    Are your users able to log in seamlessly to Genesys Cloud by accessing the tile in your Okta portal?



    ------------------------------
    Carlos Alonso
    Dow Jones & Company, Inc.
    ------------------------------

    Original Message


  • 5.  RE: Authenticating users via Okta

    Posted 06-09-2023 14:14
    No replies, thread closed.

    Yes, through the Okta portal is working fine.



    ------------------------------
    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


  • 6.  RE: Authenticating users via Okta

    Posted 06-09-2023 14:19
    No replies, thread closed.

    Double check all of your settings both in Genesys Cloud and in Okta. And the SAML config.



    ------------------------------
    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


Related Content