Genesys Cloud - Main

Hi, everyone!  I'm hoping you can help clarify something for me.  We have always has Auto Answer that is set at the Agent Level.  We manually have to turn this on for new people and then, after the first call or the day, their phone auto-answers all future calls for the day, assuming there is no connection break.  

I recently say that there is not an Auto-Answer option on the individual queue set ups.  Does this mean if we turn on the Auto-Answer at the queue level then we no longer need to turn in on for the individual agents?

Hi, everyone!  I'm hoping you can help clarify something for me.  We have always has Auto Answer that is set at the Agent Level.  We manually have to turn this on for new people and then, after the first call or the day, their phone auto-answers all future calls for the day, assuming there is no connection break.  

I recently say that there is not an Auto-Answer option on the individual queue set ups.  Does this mean if we turn on the Auto-Answer at the queue level then we no longer need to turn in on for the individual agents?

Hello Gina, 

I believe you can still turn on Auto-Answer for individual agents. But to answer your question if you turn on Auto-Answer on the queue level then every member of the queue will have auto answer turned on for them. 

Cheers, 

Hi, everyone!  I'm hoping you can help clarify something for me.  We have always has Auto Answer that is set at the Agent Level.  We manually have to turn this on for new people and then, after the first call or the day, their phone auto-answers all future calls for the day, assuming there is no connection break.  

I recently say that there is not an Auto-Answer option on the individual queue set ups.  Does this mean if we turn on the Auto-Answer at the queue level then we no longer need to turn in on for the individual agents?

Is there ANY OTHER WAY to avoid having to manually turn the functionality on for multiple agents without it being on the queue level?  When we first implemented Genesys, we were told the answer was no, as this queue level functionality did not exist.  

Hello Gina, 

I believe you can still turn on Auto-Answer for individual agents. But to answer your question if you turn on Auto-Answer on the queue level then every member of the queue will have auto answer turned on for them. 

Cheers, 

Hi, everyone!  I'm hoping you can help clarify something for me.  We have always has Auto Answer that is set at the Agent Level.  We manually have to turn this on for new people and then, after the first call or the day, their phone auto-answers all future calls for the day, assuming there is no connection break.  

I recently say that there is not an Auto-Answer option on the individual queue set ups.  Does this mean if we turn on the Auto-Answer at the queue level then we no longer need to turn in on for the individual agents?

Is there ANY OTHER WAY to avoid having to manually turn the functionality on for multiple agents without it being on the queue level?  When we first implemented Genesys, we were told the answer was no, as this queue level functionality did not exist.  

Hello Gina, 

I believe you can still turn on Auto-Answer for individual agents. But to answer your question if you turn on Auto-Answer on the queue level then every member of the queue will have auto answer turned on for them. 

Cheers, 

Hi, everyone!  I'm hoping you can help clarify something for me.  We have always has Auto Answer that is set at the Agent Level.  We manually have to turn this on for new people and then, after the first call or the day, their phone auto-answers all future calls for the day, assuming there is no connection break.  

I recently say that there is not an Auto-Answer option on the individual queue set ups.  Does this mean if we turn on the Auto-Answer at the queue level then we no longer need to turn in on for the individual agents?