There is a new issue with the systematic updating of approved time-off requests.
§ If an agent requests time off that is approved and automatically updated on the schedule, any changes that WFM has made that have not been published will be lost.
§ Occasionally a member of leadership would schedule a coaching session while WFM was making updates, and that resulted in the changes made by WFM to be lost.
§ Agents request time off throughout the day, and there is no way for WFM to predict when that may happen. This causes us to go back and redo any changes that were made and not published.
§ For example, I was updating a department meeting to this weeks' schedules. I had moved lunches and breaks to accommodate the meeting. As I was doing this, I received the notification that System had updated the schedule, and I would not be able to save. This resulted in me going back and redoing the updates.
§ The current workaround is to save after every change, which is inefficient when making multiple changes at once.
§ Is there a best practice for this without turning off updating schedule once approved?
#Scheduling#TimeOff/HRIS#TempoMobile------------------------------
Robert Gacula, Manager, Workforce Management Team
American Specialty Health
RobertG@ASHN.com CA, San Diego.
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