Genesys Cloud - Main

Hi,

I was wondering if it is possible to use speech to text and external contact to build an auto attendant in architect.

I know there is an out of the box auto attendant (directory) that use the name of the agent in Genesys cloud. But in my situation we wanted to use a list of external contact or data table in this directory.

Thanks
#ArchitectureandDesign

------------------------------
Sébastien Arpin
Inoria Inc.
------------------------------

I have not done this before myself so not sure if there are any pitfalls to this approach, but my initial thought would be to use a bot, and have a slot with all the contacts either populated dynamically with a data table lookup or hard coded.

Then the customer can then select from that list, either in a chat, or with voice by saying the name, as long as the voice recognition is good and you will want to make sure you have the right synonyms for each entry too.

------------------------------
Anton Vroon
------------------------------