Workforce Engagement Management

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  • 1.  Auto decline emails for paid time off

    Posted 10-05-2022 12:09
    Hello - When approving and declining paid time off requests, an email is automatically generated to the agent when a day is approved. However no email is generated for a decline. Is there a setting somewhere that can be updated to automatically send the decline email as well?

    Thanks!
    #GenesysCloudCX
    #WorkforceManagement
    #Scheduling

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    Shannon Hellner
    Paycor, Inc.
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  • 2.  RE: Auto decline emails for paid time off

    GENESYS
    Posted 10-06-2022 09:19
    Hi Shannon,

    WEM Genesys Cloud does not send out email notifications - is it possible you have an API set up to send out the emails?

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    Tracy
    Genesys
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