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  • 1.  Auto Dialer Campaign Caller ID

    Posted 04-22-2020 19:26
    No replies, thread closed.
    Good Evening,

    Does anyone know if it's possible to override the outbound campaigns caller id on a per dial basis?  I'd like to be able to an area code local to my customers geographic location, but don't want to create 50 campaigns.  I'm currently creating the list via API.

    Thanks!
    #Outbound
    #Unsure/Other

    ------------------------------
    Dave Marder
    One Loan Place
    ------------------------------


  • 2.  RE: Auto Dialer Campaign Caller ID

    Posted 04-22-2020 19:35
    No replies, thread closed.
    You can create a Pre-call rule to look at a column or the phone number and change the caller ID before each dial.  

    https://help.mypurecloud.com/articles/pre-call-rules/

    Let me know if you get stuck.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Auto Dialer Campaign Caller ID

    Posted 04-23-2020 14:15
    No replies, thread closed.
    Thank you so much Robert!  That's exactly what i was looking for!

    ------------------------------
    Dave Marder
    One Loan Place
    ------------------------------

    Original Message


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