Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.
  • 1.  Auto-forward incoming fax to email

    Posted 07-17-2017 21:42
    No replies, thread closed.

    Is there a way to configure or script an auto-forward function for faxes? We would like to have incoming faxes automatically sent to our email address. This would be similar to how voicemails are handled now.

     

    Thanks, Scott

     



  • 2.  RE: Auto-forward incoming fax to email

    Posted 09-06-2017 16:26
    No replies, thread closed.

    Yeah I agree we could really use this at our company also!

     

    Thanks,

    Sam



  • 3.  RE: Auto-forward incoming fax to email

    Posted 09-07-2017 18:56
    No replies, thread closed.

    Hi Scott and Sam,

     

    I passed this request on to the appropriate Product Manager and they have added this to their enhancement request list.

     

    I'm not sure of their prioritization at the moment but will keep you posted as soon as I hear of any updates.

     

    Thank you!

    Clay



  • 4.  RE: Auto-forward incoming fax to email

    Posted 09-08-2017 06:58
    No replies, thread closed.

    Yes same here - we would also like this functionality



  • 5.  RE: Auto-forward incoming fax to email

    Posted 02-12-2018 17:24
    No replies, thread closed.

    We have several customers asking for this as well.



  • 6.  RE: Auto-forward incoming fax to email

    Posted 02-12-2018 20:32
    No replies, thread closed.

    All,

     

    I just checked with the Faxing team, and it sounds like the earliest that the team could consider beginning work on this is in the second half of this year.

     

    Thank you for checking in,

    Clay