Hi, i'm looking for some advice on how to utilise the auto recycle campaign rule. We want to be able to recycle the campaign after dialling 100% of the records at least once. The issue we're seeing is when we set the rule to recycle once campaign progress is equals to 100%, this causes high idle as it's not considered 100% until all interactions have been dispositioned and closed. As a result, we're currently recycling the campaign when the progress is equal to or greater than 99.5% to factor in these interactions. My question is, is there a better way to utilise campaign rules to get to 100% of these records, while also recycling without increasing idle?
#Outbound------------------------------
Gerry
na
------------------------------