G_Rajeshwaran | 2019-02-01 09:04:29 UTC | #1
Is there a option on purecloud as mentioned on this link -
https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/DialingModes Switching modes - Transfer and Active Switching Matrix (ASM)
tim.smith | 2019-02-01 14:06:43 UTC | #2
I'm not familiar with the other Genesys product lines. PureCloud Outbound dialing modes are documented here: https://help.mypurecloud.com/articles/dialing-modes/. If you're looking for general information on PureCloud, try the PureCloud Community Forum. This forum is specific to PureCloud APIs and customizations.
system | 2019-03-04 14:05:47 UTC | #3
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