Genesys Cloud - Main

Call Centre staff generally have a high turnover and we notice that when a users leaves we, by default disable the account just in case they come back part time.

However when we delete the account it doesn't appear to go through the Queues and remove them from the members list.

Would be good if there was some automated housekeeping function to do this

...unless we are missing something.

feedback greatly received.

Agreed Lee, we have the same issue i also notice that if you have directory contact groups and these same staff are in those groups the same thing happens. You have to manually delete the user which calls for housekeeping every month.

We do remove agents from queue membership when users are deleted. It's possible that there is a bug preventing this from working. Are you saying that they are not removed when you disable the account, or when you actually delete it?