Workforce Engagement Management

Hello, Can I please make a suggestion for WFM? Would you consider building a way for WFM to predict schedules based on the forecast and allowing the program to create schedules with a shift bid included? I used to be able to do something like this when I was using IC Business Manger through Genesys. it was so quick and easy and very automated. I am trying to get away from using spreadsheets. 

thanks

#Genesys Cloud CX
#Workforce Management
#ScheduleManagement

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Stephanie Messenger
Europ Assistance North America, Inc
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Hi Stephanie, 

this is something that is on the roadmap as part of our Schedule First initiative. Schedule First looks at providing insights and empowering employees to manage their own scheduling choices and work-life balance.
The umbrella idea for this can be found in the ideas lab - Schedule First Idea - WFMSCH-I-6
As part of this work, we are looking at how employees can make work Plan change requests and have them automatically evaluated and approved based on business rules and Service Goals. 

This will not be the traditional approach to shift bidding but it will enable employee choice and freedom to make changes that both fit their needs and those of the business.

Please take a look at the ideas within the Schedule First project and vote/comment on them to help us shape these future features.

Paul

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Paul Wood
Product Manager for Genesys Cloud Workforce Management
------------------------------

Thank you! Looking forward to it. I actually dont seem to have access to click on the link you provided or the "lab ideas" link on the home page. How do I gain access? When I click on the link, I receive a "403" error stating that I do not have permission. 

Thanks

------------------------------
Stephanie Messenger
Europ Assistance North America, Inc
------------------------------

Original Message:
Sent: 10-19-2022 11:55
From: Paul Wood
Subject: Automated schedules based on shift bid and forecast.

Hi Stephanie,

this is something that is on the roadmap as part of our Schedule First initiative. Schedule First looks at providing insights and empowering employees to manage their own scheduling choices and work-life balance.
The umbrella idea for this can be found in the ideas lab - Schedule First Idea - WFMSCH-I-6
As part of this work, we are looking at how employees can make work Plan change requests and have them automatically evaluated and approved based on business rules and Service Goals.

This will not be the traditional approach to shift bidding but it will enable employee choice and freedom to make changes that both fit their needs and those of the business.

Please take a look at the ideas within the Schedule First project and vote/comment on them to help us shape these future features.

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management
------------------------------

apologies, in order to access the ideas portal you need to first register with/log in through Genesys Knowledge Network.

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management
------------------------------

Original Message:
Sent: 10-19-2022 13:28
From: Stephanie Messenger
Subject: Automated schedules based on shift bid and forecast.

Thank you! Looking forward to it. I actually dont seem to have access to click on the link you provided or the "lab ideas" link on the home page. How do I gain access? When I click on the link, I receive a "403" error stating that I do not have permission.

Thanks

------------------------------
Stephanie Messenger
Europ Assistance North America, Inc
------------------------------


Original Message:
Sent: 10-19-2022 11:55
From: Paul Wood
Subject: Automated schedules based on shift bid and forecast.

Hi Stephanie,

this is something that is on the roadmap as part of our Schedule First initiative. Schedule First looks at providing insights and empowering employees to manage their own scheduling choices and work-life balance.
The umbrella idea for this can be found in the ideas lab - Schedule First Idea - WFMSCH-I-6
As part of this work, we are looking at how employees can make work Plan change requests and have them automatically evaluated and approved based on business rules and Service Goals.

This will not be the traditional approach to shift bidding but it will enable employee choice and freedom to make changes that both fit their needs and those of the business.

Please take a look at the ideas within the Schedule First project and vote/comment on them to help us shape these future features.

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Hello, I created a log in through Genesys Knowledge Network. I can see stuff but when I click on the Products Ideas Lab and Browse, i receive the below error. Can you assist? 


------------------------------
Stephanie Messenger
Europ Assistance North America, Inc
------------------------------

Original Message:
Sent: 10-20-2022 05:12
From: Paul Wood
Subject: Automated schedules based on shift bid and forecast.

apologies, in order to access the ideas portal you need to first register with/log in through Genesys Knowledge Network.

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management
------------------------------


Original Message:
Sent: 10-19-2022 13:28
From: Stephanie Messenger
Subject: Automated schedules based on shift bid and forecast.

Thank you! Looking forward to it. I actually dont seem to have access to click on the link you provided or the "lab ideas" link on the home page. How do I gain access? When I click on the link, I receive a "403" error stating that I do not have permission.

Thanks

------------------------------
Stephanie Messenger
Europ Assistance North America, Inc


Original Message:
Sent: 10-19-2022 11:55
From: Paul Wood
Subject: Automated schedules based on shift bid and forecast.

Hi Stephanie,

this is something that is on the roadmap as part of our Schedule First initiative. Schedule First looks at providing insights and empowering employees to manage their own scheduling choices and work-life balance.
The umbrella idea for this can be found in the ideas lab - Schedule First Idea - WFMSCH-I-6
As part of this work, we are looking at how employees can make work Plan change requests and have them automatically evaluated and approved based on business rules and Service Goals.

This will not be the traditional approach to shift bidding but it will enable employee choice and freedom to make changes that both fit their needs and those of the business.

Please take a look at the ideas within the Schedule First project and vote/comment on them to help us shape these future features.

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Hi Stephanie,

I would email Genesys Customer Care for them to check out your access.

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Tracy
Genesys
------------------------------

Original Message:
Sent: 02-03-2023 19:37
From: Stephanie Messenger
Subject: Automated schedules based on shift bid and forecast.

Hello, I created a log in through Genesys Knowledge Network. I can see stuff but when I click on the Products Ideas Lab and Browse, i receive the below error. Can you assist?


------------------------------
Stephanie Messenger
Europ Assistance North America, Inc
------------------------------


Original Message:
Sent: 10-20-2022 05:12
From: Paul Wood
Subject: Automated schedules based on shift bid and forecast.

apologies, in order to access the ideas portal you need to first register with/log in through Genesys Knowledge Network.

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management


Original Message:
Sent: 10-19-2022 13:28
From: Stephanie Messenger
Subject: Automated schedules based on shift bid and forecast.

Thank you! Looking forward to it. I actually dont seem to have access to click on the link you provided or the "lab ideas" link on the home page. How do I gain access? When I click on the link, I receive a "403" error stating that I do not have permission.

Thanks

------------------------------
Stephanie Messenger
Europ Assistance North America, Inc


Original Message:
Sent: 10-19-2022 11:55
From: Paul Wood
Subject: Automated schedules based on shift bid and forecast.

Hi Stephanie,

this is something that is on the roadmap as part of our Schedule First initiative. Schedule First looks at providing insights and empowering employees to manage their own scheduling choices and work-life balance.
The umbrella idea for this can be found in the ideas lab - Schedule First Idea - WFMSCH-I-6
As part of this work, we are looking at how employees can make work Plan change requests and have them automatically evaluated and approved based on business rules and Service Goals.

This will not be the traditional approach to shift bidding but it will enable employee choice and freedom to make changes that both fit their needs and those of the business.

Please take a look at the ideas within the Schedule First project and vote/comment on them to help us shape these future features.

Paul

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management