Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Automatic adaptation for lost calls in call history to be E164 format

  Thread closed by the administrator, not accepting new replies.

  • 1.  Automatic adaptation for lost calls in call history to be E164 format

    Posted 04-04-2019 03:54
    No replies, thread closed.
    Hi,

    We have some inbound calls on Purecloud that are displaying with different format than standard E164 format, and when the agent try to call this number from his call history, it didn't work because it is not valid E164 number format

    Now, my question is: how to apply automatic digit adaptation on Purecloud in order to change this number from national format (exp: 0123456789 to +(country-code)123456789) ?

    Thank you in advance
    #Telephony
    #Unsure/Other


Related Content